GM12 and GMP12 Recall Notice

GiantMouse GM12 and GMP12 Voluntary Recall Information

In cooperation with the U.S. Consumer Product Safety Commission, GiantMouse is conducting a Voluntary Safety Recall of all GM12 and GMP12 knives due to the locking mechanism on the folding knives being able to fail, posing a laceration hazard to the user. These knives were sold from November 14th, 2024 to November 15th, 2024.

What will GiantMouse do?

GiantMouse is issuing a full refund or a repair and return for all GM12s and GMP12s.

What do we need you to do?

Step 1. Please immediately stop using the Gm12 and GMP12 and put it in a safe place.

Step 2. Contact GiantMouse via one of the communication channels below:

a) Fill out the submission form on this page with the required and requested information.

b) Call toll-free at 833-665-6777 24 hours a day, 7 days a week and follow the instructions provided to you.

c) Email support@giantmouse.com and include the information requested in Step 3.

Step 3. Please provide the following information: name, full address (including post code and country), email address, phone number, item affected, number of the item affected, and your requested refund or repair.

Step 4. Once we have received your information, we will send you a return label. Once your product is received, if a refund was requested then a full refund will be issued to the original payment method. If a repair is requested then the knife will be received and cataloged by our team to ensure the customer receives the same knife after the repair. Then the knife will be exported to the manufacturer in Italy, and then the knife will be returned to you within an estimated 60 days. Any knives purchased on the secondary market will be eligible only for the repair option.

Thank you for your support and cooperation, and we sincerely apologize for any inconvenience this recall may cause.

For more information and other Frequently Asked Questions (FAQs), visit our FAQ page here.